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CECU

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Shipping Policy

Delivery Timeline for Cecu Souvenirs  
  1. Order Processing Time:
  Orders are typically processed within 1-2 business days after payment confirmation.
  1. Shipping Time:
  Standard Shipping: Domestic (within [Country]): 1-3 business days International: 7-14 business days Express Shipping (if available):N/A Domestic (within [Country]): 1-2 business days International: 3-7 business days
  1. Total Delivery Time:
  Total delivery time includes order processing time and shipping time. It may vary based on the shipping method selected during checkout.
  1. Shipping Partners:
  We partner with reputable shipping carriers to ensure reliable and timely delivery. Tracking information will be provided once your order is shipped.
  1. Order Tracking:
  Track the status of your order by using the provided tracking number on our website or through the shipping carrier's online tracking system.
  1. Shipping Costs:
  Shipping costs are calculated based on the shipping method selected and the destination. The exact shipping cost will be displayed during the checkout process.
  1. International Shipping:
  Please note that international orders may be subject to customs clearance procedures, which can impact delivery times. Customers are responsible for any applicable customs duties or taxes.
  1. Delays:
  While we make every effort to meet our delivery timelines, unforeseen circumstances such as natural disasters, holidays, or carrier delays may impact delivery. In such cases, we will communicate promptly with affected customers.
  1. Order Status Updates:
  Receive timely updates on your order status through email notifications. You can also log in to your account to view order details and tracking information.
  1. Contact Us:
  If you have any questions or concerns about your order's delivery, please contact our customer support team at +973 37360367  

Refund Policy

Refund and Cancellation Policy for Cecu Souvenirs   Last Updated: 15.02.2024  
  1. Refund Policy:
  We do not offer refunds on Cecu souvenirs product purchases, except in cases where the product is defective or damaged upon receipt. If you believe you have received a defective or damaged product, please contact our customer support team within 1 day of receiving the product, and we will assist you in resolving the issue.
  1. Cancellation Policy:
  Once an order is placed and payment is confirmed, cancellations are not allowed. Please review your order carefully before completing the purchase.
  1. Defective or Damaged Products:
  If you receive a defective or damaged product, please contact us immediately at cecusouvenir@gmail.com with supporting evidence such as clear photos of the damaged or defective item and its packaging. We will work to replace the item or provide a refund as appropriate.
  1. Product Return Process:
  If a return is authorized for defective or damaged products, we will provide instructions on how to return the item. Returns must be initiated within 3 days of receiving the product.
  1. Unclaimed Packages:
  If a customer fails to claim a package or provide accurate shipping information, resulting in the package being returned to us, we will not issue a refund. Customers may be responsible for additional shipping fees to resend the package.
  1. Contact Us:
  If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at cecusouvenir@gmail.com
  1. Changes to the Policy:
  We reserve the right to make changes to this refund and cancellation policy without prior notice. Any changes will be effective immediately upon posting on our website.

Cancellation / Return / Exchange Policy

Exchange Policy for Cecusouvenirs   Last Updated: [15.02.2024]  
  1. Exchange Policy:
  We regret to inform you that we do not allow product exchanges. All sales are final.
  1. Carefully Review Your Order:
  Before completing your purchase, please review your order carefully, including product details, quantities, and shipping information. Once an order is confirmed, it cannot be exchanged.
  1. Defective or Damaged Products:
  In the rare event that you receive a defective or damaged product, please contact our customer support team within 2 days of receiving the product. We will work with you to address the issue and provide a suitable resolution.
  1. Returns for Defective or Damaged Products:
  If a return is authorized for defective or damaged products, we will provide instructions on how to return the item. Returns must be initiated within 2 days  of receiving the product.
  1. Unclaimed Packages:
  If a customer fails to claim a package or provide accurate shipping information, resulting in the package being returned to us, we will not process an exchange. Customers may be responsible for additional shipping fees to resend the package.
  1. Contact Us:
  If you have any questions or concerns regarding our exchange policy, please contact our customer support team at cecusouvenir@gmail.com
  1. Changes to the Policy:
  We reserve the right to make changes to this exchange policy without prior notice. Any changes will be effective immediately upon posting on our website.