Return and Refund Policy

1. Overview

Dukakeen.com, operated by Dukakeen E-commerce WLL in the Kingdom of Bahrain, is committed to providing a seamless shopping experience. Our return and refund policy is designed to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

 

2. Eligibility for Returns

  • Time Frame: Items can be returned within 5 business days of the delivery date.
  • Condition: Items must be in their original condition, unused, and with all original packaging and tags attached.
  • Non-Returnable Items: Certain items are non-returnable for hygiene reasons, including but not limited to:
  • Personal care items
  • Underwear and swimwear
  • Perishable goods (e.g., food, flowers)
  • Customized or personalized products

 

3. Return Process

  • Initiate a Return: Contact our customer service team at support@dukakeen.com or call us at 17225555 to initiate a return. Provide your order number and the reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
  • Packing and Shipping: Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation. Ship the package to the address provided using a trackable shipping method.

 

4. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a defect or an error on our part, Dukakeen.com will cover the return shipping costs.
  • Change of Mind: For returns due to change of mind or other reasons not related to product quality or delivery issues, the customer is responsible for return shipping costs.

 

5. Refunds

  • Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

 

6. Order Cancellations

  • Eligibility for Refund: If you wish to cancel your order, you must do so within 7 business days of placing the order to be eligible for a full refund.
  • Cancellation Process: Contact our customer service team at support@dukakeen.com or call us at [customer service number] to cancel your order. Provide your order number and the reason for cancellation.
  • Refund Processing: Refunds for cancelled orders will be processed within 7 business days and issued to the original payment method.

 

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team to arrange the exchange.

 

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@dukakeen.com or call us at [customer service number] with your order number and a description of the issue. We will arrange for a replacement or refund as soon as possible.

 

9. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at:

  • Email: support@dukakeen.com
  • Phone: +973 17225555
  • Address: Dukakeen E-commerce WLL, 9th Floor, Fakhro Tower, Building 470, Road 1010, Block 410, Manama, Bahrain

 

10. Amendments

Dukakeen.com reserves the right to amend this return and refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

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Thank you for shopping with Dukakeen.com. Your satisfaction is our priority.